Crail Medical Practice

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What are your opening times?

We are open Monday 7:15am to 18:00pm and Tuesday to Friday 8:30am to 18:00pm.

How do I register with the Practice?

Please ask our receptionist for a registration form. If you require any assistance. She will be more than happy to help you. Or if you prefer you can download a registration form from our website. Please complete a form for all family members and hand it in with your proof of identification.

Proof of identification is something with a photograph on it, e.g. a passport, driving licence or bus pass. You should also bring an item with your current address on it. This item must be dated within the last 6 weeks.

Medical treatment is available from the date of registration. If you need to see a GP or Nurse before the date of your registration appointment, please telephone the appointments line on 554 3199.

How do I request a House Call ?

These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call  0141 554 3199. You must give the receptionist as much information as you can; this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.

Please help us by requesting any house calls before 10am. 

How do I make an appointment?

You can do this by either phoning the appointments line on 0141 554 3199 or in person at the reception desk.

We offer:

  • An on the day appointment system whereby you can book an appointment from 8.30am. If you want to speak to a doctor, you can telephone and Prebook an appointment and the doctor will call you back when he/she is available.
  • If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then you will be offered a telephone consultation with the doctor. The doctor will call you back and assess the urgency of your emergency.

Why is the appointment line always busy?

Please note non-urgent requests such as completion of forms, letters and sick-lines are not classified as an emergency. In these situations you must wait for the next available appointment.

During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly they can.

Can two or more people use one appointment to see the Doctor?

No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.

What happens if I am late for my appointment with the Doctor or Nurse?

If you are more than 10 minutes late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.

Why can’t I see my Doctor of choice sooner?

This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.

I want to leave a message for my Doctor or the Nurse?

You can do this by phoning 0141 554 3199 leave your message with the receptionists and she will then pass this to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.

How do i arrange an appointment to see the Nurse?

You can do this either by phoning the appointment line on 0141 554 3199 or in person at the reception desk you can pre-book a Nurse appointment up to four weeks in advance if you wish.

Do I need an appointment to request medication that is not on repeat? (Special Request)

(Please refer to question further down)

What can the nurse see me for?

The nurse can see you for any of these conditions and services:

  • Diabetes
  • Stroke
  • Heart
  • Asthma
  • Chronic Obstructive Airways Disease(Chest problems)
  • Blood Pressure
  • Epilepsy
  • Family Planning
  • Sexual Health
  • Cervical Screening
  • Minor Surgery
  • Vaccinations
  • General lifestyle advice
  • Travel Advice

How do I arrange vaccinations for my holidays?

Please allow at least 3 months before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given an appointment with the practice nurse. The practice nurse will then book a further appointment for the administration of your vaccination(s). It is very important that you complete as much information as possible on the form. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.

How do I request information regarding my vaccinations?

Please request this in writing, and address this to the Practice manager. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take 10 working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal reasons e-mail requests are not accepted.

How do I request a Repeat Prescription?

You can do this by:

  • Phoning our voice mail service on: 0141 554 3199
  • Sending in your request via post with a Self-Addressed envelope
  • In person, and leaving your request in our Prescription mail box
  • Via this web site

How long must I wait for my Prescription?

Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Monday, your prescription will be ready by Wednesday.

Can I request medication that is not on my repeat list?

Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further.

Are there Breast Feeding & Baby Changing facilities?


Where can I obtain HC2 certificate?

(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).

  • By calling 0845 610 1110
  • At your local dental surgery.
  • Download HC2 Leaflet

How can I contact the Health Visitor?

You can do this by phoning 0141 556 1359

How can I contact the District Nurse?

You can do this by phoning 0141 531 9066

Can I pay for my Doctors private report or letter that I have requested by switch?

No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash.

How to I make a complaint?

If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.

Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?

We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.

How do I access and get to see my Medical Records?

Please Speak to the receptionist and she will ask you to complete the necessary paperwork. Please bring at least two forms of identification with you. This may take up to 28 days. We will contact you when your records are ready for collection. Please note due to strict GDPR regulations you will be required to bring two forms of identification when you collect.