Appointments: 0141 554 3199
Consultation is by appointment:
|Monday||7.30am to 11:20am||3:00pm to 6:20pm|
|Tuesday||8:40am to 11:20am||2:00pm to 5:15pm|
|Wednesday||9:00am to 11:20am||2:00pm to 5:15pm|
|Thursday||8:40am to 11:20am||2:00pm to 5:15pm|
|Friday||8:40am to 11:20am||2:00pm to 5:15pm|
Please note appointment times will vary during holidays and illness
The practice offers a mix of pre-bookable and same day appointments.
Sometimes you may have to wait longer if you wish to see a specific Doctor within the Practice, (this is especially true when your GP of choice is on holiday or unwell) we do remind patients that there are other Doctors within the Practice who can also see you regarding your medical problem.
Booking Appointments Online
The online booking system is free and easy to use. You can phone the practice for more details and find out how to register for this service.
Please note appointments can be booked online for GPs only. It is therefore important the appointments are used appropriately. They should not be used for travel advice/vaccination, contraception, venepuncture, blood pressure check, B12 injections and weight checks. If you require any of these services please telephone the practice.
Extended Practice Opening Hours
As part of the Government’s plans to improve healthcare we are now opening the practice on a Monday morning and evening. We have doctor appointments from 7.30am to 8.45am and 5.30pm to 6.30pm. This is mainly to see patients who are unable to attend during the day for their appointment.
The service may be limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation. Patients may therefore not be able to have blood tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, but will have to return for a day-time appointment if these services are required.
If you become unwell after 6pm please call NHS 24 as usual on 111
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Please try to make sure you arrive in good time for your appointment, taking into account journey times when booking appointments and planning your arrival. We do understand that an occasional delay is unavoidable therefore if you arrive within a reasonable time of your appointment then clinician will see you.
We allow patients to be seen if they arrive within 10 minutes of their appointment time. Arrivals after these times are seen at the discretion of the clinician, although patients will generally be asked to rebook. If you are late you may be seen at the end of the surgery. Late arrivals that lead to cancellations cause an appointment to be wasted which could have otherwise been used. It is important that you arrive on time. Please also remember that one patient’s late arrival can have knock on affects on other patients appointment times, causing the Doctors to run late.
Did Not Attend (DNAs)
The practice will pro-actively contact patients who DNA more than once in a 12 month period. If patient continues to DNA thereafter the practice will take action and remove the patent from the practice list.
As a result of DNA’s the practice and its patients have to deal with the effects of:
- Increased waiting times
- Frustration to the Doctors, Nurses, Reception & Other patients
- A waste of resources
The practice has a Text Messaging appointment reminder system. This will send you a text message reminder of your appointment. If you do not receive such texts, please update your mobile number with reception. We would like to thank you for your co-operation in these matter.
If you require an interpreter when you see your Doctor please notify the receptionist and she will arrange the telephone interpreting service for your appointment, although we can’t always guarantee this will be available.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least 7 working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.