Crail Medical Practice

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Order a Repeat Prescription

When ordering your medication it would be appreciated if patients would telephone the prescription line or use the Patient Access system to order them online.

Please allow 48 hours, not including weekends, for your prescription to be processed, and allow extra time at holiday weekends. If you are going on holiday, ensure you have adequate supplies of your medication before hand.

To register to order your prescriptions online – please ask the receptionist who will issue you with the details including a PIN Number to allow you access – this is only for repeat medication not acutes. Please do not send repeat prescription requests via email.


The easiest way to order a repeat prescription is to register for online services.

Simply log in to the online portal and visit the medication section. You then tick the prescriptions you want.

If the medication you need is not on the list then use the ‘make a custom request’ section and type your request in the box . Please include the name and address of the pharmacy you wish your prescription to be sent. Please contact your pharmacy and let them know you have ordered your prescription and they can make arrangements for collection.

Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing. Otherwise you can submit a handwritten request in the post box outside the front door. Please include the name and address of the pharmacy you wish your prescription to be sent.

Repeat Prescriptions are issued at 56 day ( 2 month intervals). If you request a non-repeat item, known as acute or special request, (see below) please state clearly what this is for i.e. hay fever etc. Your GP will then decide if a prescription is appropriate.

We are unable to enter into correspondence over the Internet regarding repeat prescriptions; this is to protect your confidentiality. So we do not reply to any of these requests or deal with any queries, please phone the prescription line on 0141 554 3199 and leave a message on the voice mail service , and one of the staff will contact you if necessary.

Run out or just about to run out medication requests

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests.

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over public holidays, or when we are closed.

Telephone requests

These can be left on our voice mail service,  please dial 0141 554 3199 and select the Prescription Request option. Please remember that requests made via the voice mail service are only processed during working hours.

By post

You can post your prescription slip or written request to us at the practice. Please advise us of the pharmacy you wish to collect your prescription. Please note due to difficulties with the post we will no longer post out prescriptions.

Pharmacy Ordering/Collection Service

Pharmacies offer a prescription collection service from our practice. They can also order your medication on your behalf. Please contact the pharmacy of your choice for more information if you wish to use this service. During the Coronavirus crisis all prescriptions will be sent to your nominated pharmacy. Please notify the practice of the name and address of your nominated pharmacy.

Medication reviews

The doctors at the practice regularly review the medication you are taking. This may involve a telephone appointment with the GP or practice pharmacist and changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-Repeat Items (Acute Requests)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require review with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.

Prescription Policy

During the coronavirus pandemic you will no longer be able to collect your prescription from the practice as we are restricting access. Prescriptions will be collected by the pharmacy of your choice, listed below.

Please allow three full working days before collecting your repeat prescription from the pharmacy. For example requests made after 3.30pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Thursday.

If you have recently registered with the practice and you are on repeat medication you may need to make an appointment with your new GP, prior to repeat medication requests being made.

You can order your repeat prescriptions using the online form. You must be permanently registered with the Practice before we can accept your request. Patients who have a temporary registration at the Practice are not permitted to use the online repeat medication form.

Please remember it is your responsibility or your carer’s, to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays.

Please do not phone to confirm if your prescription is ready. Non-repeat medication(Special) requests are not automatically issued,  you will be notified if your request has not been authorised. If your request has been declined you may require to see your Doctor to further discuss your request.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication.

Hospital requests for change of medication will be checked by the GP/Pharmacist first. The Practice will endeavour to issue you with your prescription as per normal guidelines i.e. 48 hours.

Additional Requests of Repeat Medication

A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-

“If a patient intends to go away for a longer period(than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service…. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods…. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”

Where ongoing medical attention is not necessary, the patient may be given a private prescription.